1) Information We Collect
We collect only the information necessary to provide you with excellent sliding door repair services:
- Contact Information: Name, phone number, email address (if provided), service address, and ZIP code when you call us, fill out our contact form, or schedule an appointment.
- Service Details: Information about your sliding door (type, size, issues), appointment notes, photos you share with us, and details about the work performed.
- Payment Information: When you pay for services, we or our payment processor collect payment card information. We do not store complete credit card numbers on our servers.
- Technical Data: IP address, browser type, device information, and general location data for security, fraud prevention, and improving our website performance.
- Communications: Records of your calls, emails, text messages, or other communications with us for quality assurance and customer service purposes.
We do NOT knowingly collect: Sensitive personal information such as Social Security numbers, detailed financial information beyond payment processing, or information from children under 13.
2) How We Use Your Information
Your information helps us deliver exceptional service:
- Service Delivery: Schedule appointments, dispatch technicians, provide estimates, complete repairs, and issue invoices
- Customer Support: Respond to inquiries, provide warranty service, handle complaints, and maintain quality standards
- Business Operations: Process payments, maintain records, fulfill tax obligations, and manage insurance requirements
- Communication: Send appointment reminders, follow-up messages, service updates, and satisfaction surveys (you can opt out anytime)
- Improvement: Analyze service trends, improve our website, train technicians, and enhance customer experience
- Legal Compliance: Meet regulatory requirements, respond to legal requests, and protect our rights and property
- Marketing: With your permission, send promotional offers, tips for door maintenance, and updates about our services
3) Sharing & Disclosure
We do NOT sell your personal information. We may share limited information with trusted third parties only as necessary to operate our business:
- Service Providers: Payment processors, call tracking services, appointment scheduling tools, email providers, and website hosting services that help us run our business. These providers are contractually obligated to protect your data.
- Business Partners: Parts suppliers or specialized contractors when necessary to complete your service (only relevant service details, never unnecessary personal information)
- Legal Requirements: Law enforcement, courts, or regulatory authorities when required by law, subpoena, or court order
- Business Transfers: In the event of a merger, acquisition, or sale of our business, your information may be transferred to the new owner
- With Your Consent: Any other third parties when you explicitly authorize us to do so
4) Cookies & Tracking Technologies
Our website uses cookies and similar technologies to function properly and improve your experience:
- Essential Cookies: Required for basic website functionality, security, and form submissions
- Analytics: We may use Google Analytics or similar tools to understand how visitors use our site, which pages are most popular, and how to improve navigation (anonymized data)
- Marketing Cookies: Used to track advertising campaign effectiveness and remember your preferences
- Call Tracking: We use call tracking software to understand which marketing channels drive calls and to improve customer service
Most browsers allow you to control cookies through their settings. However, disabling certain cookies may limit your ability to use our website features.
5) Data Security
We take the security of your information seriously and implement reasonable safeguards:
- Secure Socket Layer (SSL) encryption for data transmission
- Limited employee access to personal information on a need-to-know basis
- Regular security audits and updates to our systems
- Secure storage of physical records in locked facilities
- Vendor security requirements for third-party service providers
Important: No method of electronic transmission or storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
6) Data Retention
We retain your information only as long as necessary:
- Service Records: Kept for at least the warranty period (typically 1 year for labor, lifetime for parts) plus applicable legal requirements
- Financial Records: Maintained for tax and accounting purposes as required by law (typically 7 years)
- Marketing Lists: Until you unsubscribe or request deletion
- Website Analytics: Typically 26 months or as configured in our analytics tools
After the retention period, we securely delete or anonymize your information.
7) Your Privacy Rights
You have important rights regarding your personal information:
- Access: Request a copy of the personal information we have about you
- Correction: Ask us to update or correct inaccurate information
- Deletion: Request deletion of your information (subject to legal retention requirements)
- Opt-Out: Unsubscribe from marketing communications at any time by clicking the unsubscribe link in emails or texting STOP to SMS messages
- Object: Object to certain types of processing (e.g., direct marketing)
- Portability: Request your data in a portable format (where technically feasible)
To exercise these rights, contact us at 888-477-8907. We'll respond within 30 days.
8) Children's Privacy
Our services are intended for adults (18+) and homeowners. We do not knowingly collect information from children under 13. If you believe we've inadvertently collected information from a child, please contact us immediately so we can delete it.
9) California Privacy Rights
If you're a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):
- Right to know what personal information we collect, use, and disclose
- Right to request deletion of your personal information
- Right to opt out of the "sale" of personal information (we don't sell your information)
- Right to non-discrimination for exercising your CCPA rights
10) How to Contact Us
For privacy questions, data requests, or to exercise your rights:
- Phone: 888-477-8907
- Business Hours: Monday-Friday 7am-8pm, Saturday 8am-6pm, Sunday 9am-5pm (EST)
- Website: Use our contact form on the main website
11) Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or business operations. When we make significant changes, we'll update the "Effective date" at the top of this page. We encourage you to review this policy periodically. Continued use of our services after changes constitutes acceptance of the updated policy.
12) Consent
By using our website, contacting us, or engaging our services, you consent to the collection and use of your information as described in this Privacy Policy.